NCTC users in need of technical support with the following systems should use the eCampus Help Desk:


Respondus Lockdown Browser


Big Blue Button



Publisher integrations with Canvas (Limited)

LTI integrations with Canvas (Limited)

If you are experiencing a technical issue with one of these systems that requires immediate help, such as an exam not functioning properly in Canvas, please call the eCampus Help Desk at (940) 668-3335. eCampus Help Desk phone support is unavailable after regular business hours and on weekends. Chat with eCampus Help Desk staff during regular business hours by clicking on the chat prompt from the submit a request page. However before submitting a request, please search our Knowledge Base. If you are unable to find an answer in our Knowledge Base, click the button below to submit a support request:

Submit a request


For technology support with NCTC systems not managed by the eLearning Department, including NetID login assistance, GoPrint, ShoreTel, campus hardware, MyNCTC and other network and A/V systems, please visit the ITS Department help page.